Shipping Policy
United Kingdom Shipment
Orders are sent through Royal Mail. Shipping costs are calculated according to the Royal Mail shipping charges when you purchase our coffee online.
Worldwide Shipment
For other countries except UK we will ship your order through HK post. Shipping costs are calculated according to the Hong Kong Post shipping charges when you purchase our coffee online. Delivery time will be 10 - 12 days.
You can choose e-Express shipment for these destinations below for 7 -14 days delivery option and save on shipment costs.
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e-Express Shipping service available countries
United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand and South Africa.
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If you require alternative shipping services, or you cannot receive the shipment from Royal Mail post HK Post, we can use other shipping methods at your convenience and will quote you according to the tariffs imposed by the shipping company.
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Return & Exchange Policy
We will happily exchange your package if it is damaged or broken in transit. Please contact us at:
Email: support@treetocupcoffee.co
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After we receive your damaged or broken package, we will send out your new package as soon as possible. If you require any assistance regarding the return or exchange policy, please email us at support@treetocupcoffee.co